WARNING: This product contains nicotine.

Nicotine is an addictive chemical.

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FAQ

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1.What is an e-cigarette?

An e-cigarette is a battery-powered vaporizer that simulates the sensation of smoking but does not burn tobacco. There are three main types of e-cigarettes: cigalikes, eGo, and MOD. their use is often referred to as "vaping." Users use an e-cigarette by taking a puff or pressing a button to activate it.

2.How can I reduce or prevent a burning smell when using the nebulizer?

Please make sure the atomizer is left to stand for at least 1-2 minutes after filling, or directly drip a few drops of e-cigarette into the atomizer coil head, so that the internal atomizer core can be fully wetted. In addition, you can also inhale a few more times without pressing the button. Don't inhale for too long each time, stop inhaling when there isn't enough e-atomizer, and clean the coil when it starts splattering. Also, do not use e-cigarettes with too much VG content (i.e., e-cigarettes that are too sticky), as they tend to produce a burnt flavor.

3.What should I do if the atomizer leaks from the mouthpiece or atomizer base?

If the liquid leaks from the mouthpiece, first, please make sure that the e-cigarette liquid is not injected into the air tube. Second, check that the sealing o-rings on the atomizer tube and atomizer head are sealing properly. If the e-liquid is leaking from the atomizer base, check that the sealing o-ring on the atomizer base is intact and check the sealing of the atomizer base. If e-liquid is leaking from the atomizer base, check that the sealing o-ring on the atomizer base is intact and make sure that the liquid level is between 10% and 90%. You must also make sure that all parts of the atomizer are tightly assembled where they connect.

4.How do I maintain my vaporizer?

Periodically wipe the battery connections with a 90% alcohol solution to ensure no oil or residue damages the battery. After wiping, allow the battery to dry thoroughly. Remember to remove the battery from the charger when it is fully charged. Unscrew the cartridge from the battery if the device will not be used for an extended period of time.
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1.How do I track my order?

Once your order has been processed and shipped, you will automatically receive an email with your product's shipping tracking number. You can check the estimated arrival date of your package by going to www.UPS.com and entering the tracking number you received. It may take up to 24 hours for the tracking number's logistic information to show up-to-date status.

2.When will the order be shipped?

Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing (including other expedited services). In most cases, all orders usually ship the same day. Orders processed over the weekend will be processed on the Monday of the following week. Shipments will not be processed on weekends or national holidays.

3.Can I change/cancel my order?

Unfortunately, once you have processed your order, we are basically unable to change or cancel your order. Your order will be processed through the automated warehouse processing system as soon as it is placed and confirmed. This will ensure that we are able to ship your order quickly and efficiently, getting your products out our doors as quickly as possible. In the event of a permitted cancellation, we will charge a 15% cancellation fee of the total order amount. Shipping charges are non-refundable.

4.Why can't I enter the coupon code?

If you are having trouble entering a coupon code. Please contact our customer support department and one of our staff members will help you process your order with the coupon code/discount.

5.How do I get my atomizer to produce more vapor?

To make an atomizer produce more vapor, please note the following tips on possible influencing factors 1) Airflow: It is essential for an atomizer to have smooth airflow sensing, more airflow through the coil means more liquid and oxygen around the heating coil, which helps the device to produce more vapor.2) Ohms and Amperage: According to the formula P=I*I*R, at any given wattage, lower ohms means higher amperage, and high amperage translates into more heat on the coil, which helps the atomizer produce more vapor.The RDA always has a low ohmic value, so it can produce a lot of clouds of vapor.3) PG/VG: A high VG e-cigarette will produce more smoke than a PG cigarette, and the customer can choose their preferred PG/VG cigarette atomizer, which produces a different kind of smoke.4) Don't be a huge vapor chaser without safety and security, choosing the best vapor for you is the best. Happy smoking and enjoy your life!
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1.What should I do if my product seems to be defective?

If you purchased your device directly from our official website veiik.com, you do not need to register as all your information and orders are already stored in our system. Please call our customer support department.

2.Why does my atomizer smell burnt?

The heating element of the atomizer is wrapped in fabric. If the fabric of the atomizer is not kept moist, it will soon burn. Once this fabric burns, it does not absorb liquid efficiently and the atomizer may be permanently damaged by a single drying. The wick of your product must be kept saturated before powering up and inhaling smoke to prevent any damage or burnt odor. If you have taken all the necessary precautions to keep the wick saturated and still experience an abnormal smoke flavor, the product may need to have the wick replaced.

3.Can I charge the product battery by plugging it into the charger overnight?

This is not recommended. Charging batteries longer than recommended can cause damage to lithium-ion technology and may also cause a fire. Removing the battery from the charger as soon as the green light comes on will extend the life of the product battery.

4.How long does the atomizer's battery last on a single charge?

VEIIK batteries are designed and developed using the latest lithium ion and lithium polymer technology. The lifespan of a battery depends on a number of different factors, but the most notable variable is the capacity or milliampere hours (mAh) of the battery. VEIIK batteries range from 180mAh to much higher. While we are unable to list the life expectancy of each battery, the following information can be used as a guide: a 650mAh battery will last approximately 650 puffs before needing to be recharged, an 1100mAh battery will last approximately 1100 puffs, a 200mAh battery will last approximately 200 puffs, and so on. However, the actual battery life of each product will vary greatly depending on the cartridge being used. Keep in mind that these figures are approximate calculations and each user will come up with different results based on usage and battery life.

5.Does the battery need to be charged before using the product?

Batteries are typically shipped from our warehouse approximately 70% charged, which is the recommended method for storing lithium-ion batteries. For optimal performance, it is highly recommended that you drain the batteries the first time you use them. Then charge the battery according to the instructions in your specific product user manual.

5.How do I protect the battery and MOD of my device?

Please fully charge your device's battery or MOD before use, don't use it when it shows a low battery or when the battery is about to run out, turn off the battery of the MOD when not in use, and it is recommended that you don't use your device when it is plugged into a power source, although some Smokjoy products such as the Air 50S series support passthrough (enjoying a smoke while it's charging)!

After-sale policy

VEIIK strives to provide our customers with high-quality e-cigarettes, but there is a very low probability that the product might not perform as

expected upon delivery or after a period of use for reasons beyond our control.

Within the warranty 6 month period, if there is a product defect that is automatically activated under proper and safe use, customers have the right to ask for product replacement after confirmation from VEIIK or its authorized partners，we will send you a replacement in your next order.

  • Customers provide evidence: send us the pictures and videos of the defective products, and provide the details of the problem.
  • The customer counts the quantity of defective products.
  • Our engineer department/QC department/production department analyze the problem and find out the solution.
  • If the problem is caused by our improper production, our company will send a replacement for the defective product in the next order. The buyer is responsible for the shipping cost of the return and the seller is responsible for the shipping cost of resending the replacement.

     

Only the same model or other models of the same value will be used for replacement as a negotiation

between VEIIK and customers.VEIIK reserves customers' rights to choose their favorite flavors during the after-sales process

but when the specified flavor is out of stock, random flavors will be selected for replacement.

After-sales service will be limited to the options available in the original country where the product was purchased.

The buyer must pay the full price and pick up the goods within 30 calendar days after the goods are produced.

Otherwise, the supplier has the right to dispose of the goods and no refund will be given. Other losses caused to the seller due to the buyer's failure to pay, pick up the goods or perform other obligations on time shall be borne by the buyer.

ODM SERVICE

The development period of new products

  • ID Design 9Days
  • Structural Design 4Days
  • Control Board Confirmation 3Days
  • Prototype 10Days
  • Control Board Confirmation 3Days
  • Collection of Feedback and Advice for Prototype 5Days
  • Files of Control Board Revising and mold making 3Days
  • Mold T0 15-20Days
  • Sample Assembling and testing 3Days
  • Mold T1 4Days
  • rial production 12Days
  • Estimating all 72-87Days
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ODM SERVICE

Specially targeted on the high-end professional pod system device
Factory covers an area of 8,000 square meters, including 5,000 square meters of dust-free workshops, with 500 production line employees
Strong R&D team and 30 quality inspectors and operations management teams

  • Clients demands(Quality.Technoilgy,Designing etc）
  • Quotation
  • Contract
  • Deposit Payment
  • Sample testing
  • After-sales services
  • Tracking
  • Delivery
  • Payment
  • Mass Production

BATTERY ASSEMBLING FLOW CHART

The development period of new products

factory

Flow chart

  • Battery and Control Board Testing
  • Control board welding battery input positive and negative
  • Control board battery mounted battery tube
  • Battery aging
  • PPC Assembling
  • High efficiency, easy to use, advancing with the ecological win.
  • Atomizer Electrode
  • Pilot cover of Atomizer Assembling
  • D059 Coil Airway Tube Assembling
  • D059 Coil Electrode Assembling

Flow chart

  • SE Coil
  • PCC  PCC Assembling
  • Airway Tube of Atomizer
  • PCC  PCC
  • Sensor Holder
  • PCC Assembling
  • Atomizer Holder
  • PCC Assembling
  • Atomizer Drip Tip  Assembling
  • Black gift box
factory

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