FAQS

Home  > SUPPORT  > FAQS
Q

What do I do if my product seems to be defective?

A
If you purchased your device directly from our official website, veiik.com, you are not required to register as all your information as well as your order are saved in our system. Please contact our Customer Support Department by phone.
Read More >
Q

Why does my atomizer or cartridge taste burnt?

A
The heating element of an atomizer is wrapped in a fabric. If not kept wet will burn very quickly. Once this fabric is burnt it does not absorb liquid efficiently and the atomizer can be damaged permanently by running dry just once. Your wick must be kept saturated before powering on and inhaling to prevent any damage or burnt taste. If all necessary precautions have been taken in keeping your wick saturated and you are still experiencing an unusual taste, it may be time to change your cartridge.
Read More >
Q

What is the best way to care for my vaporizer?

A
Regularly wipe battery connection clean with a 90% alcohol solution and cotton swab to ensure no oil or residue damages the battery.Let battery thoroughly dry after cleaning with alcohol.Remember to remove the battery from the charger when it's fully charged.Unscrew the cartridge from the battery if you will not be using the device for an extended period of time.Carry the device in a protective case when not handling.
Read More >
Q

Can I leave my battery plugged in to charge overnight?

A
No this is not recommended. Charging the battery longer than recommended can cause damage to the lithium-ion technology, and can be a fire hazard as well. Removing the battery from the charger immediately as the light turns green will increase the lifespan of your battery.
Read More >
Q

How long do the batteries last on a single charge?

A
veiik batteries are designed and manufactured using the latest lithium-ion and lithium-polymer technology. How long a battery last depends on a number of different factors, however the most notable variable is a battery's capacity or milli Amp hour (mAh). Veiik batteries can range in capacity, starting with 180mAh and reaching higher. While we cannot list each of our batteries expected life, a good frame of reference is the following: a 650mAh battery, will last approximately 650 puffs before needing to be recharged, 1100mAh approximately 1100 puffs, 200mAh will approximately be 200 puffs etc. However, actual battery life can vary wildly depending on the cartridge being used. Please keep in mind that these are all approximate calculations and each user will have varied results based on usage and age of battery.
Read More >
Q

Should I charge my battery before I use it?

A
Batteries are usually shipped with a 70% charge from our warehouse, which is the suggested way to store lithium-ion batteries. For optimal performance it is highly recommended that you use the battery until it depletes itself. Then charge the battery according to the instructions found in your specific product user manual.
Read More >
Q

How can I track my order?

A
Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by going to www.UPS.com or www.USPS.com and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information.
Read More >
Q

How do I get free shipping?

A
We will send freeshipping coupon from time to time, please pay attention to our official website or subscribe to our mail.
Read More >
Q

When will my order be shipped?

A
Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including and other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.
Read More >
Q

Can I change/cancel my order?

A
Unfortunately, once you process your order we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently, getting your products out of our doors as soon as possible. In cases where cancellations are permitted, a 15% cancellation fee will be charged. Shipping cost is not refundable.
Read More >
Q

I cannot enter my coupon code

A
If you are experiencing an issue when entering your coupon code. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.
Read More >
Q

What forms of payment are acceptable?

A
Purchases can be paid for using PayPal
Read More >
Q

How to produce more vapors?

A
To produce more vapor, please notice the tips below 1) Airflow:Smooth airflow induction is necessary,more airflow across the coil means more liquid and oxygen around the heating coil,which can help produce more vapor. 2) Ohms & Amps: According to the formula P=I*I*R, lower ohms means more ampsat any given wattage, high amps converted into more heat on the coil, which can help produce more vapor. RDA’s ohms always low, so that can make big clouds. 3) PG/VG: High VG e-juice would give much more vapor than PG-based juice,customers can select their like PG/VG juice, so that can produce different cloudsof vapor. 4) Don’t be huge vapor chaser without safety assurance, choose the most suitableis the best for every vapers. Happy Vaping,Enjoy Life!
Read More >
Q

How to protect the batteries & MODs?

A
Please fully charge the battery or mods before use it, don’t use when it showslow-power or powered almost out, power off the battery of mods when not use, Suggest not use when on charging though some of Smokjoy Products like Air 50S Series Support passthrough(Enjoy Vaping when Charging).
Read More >
Q

What could we do if the atomizer leaks from the mouthpiece or atomizer base?

A
If the e-juice is leaking from mouthpiece, firstly, please make sure the e-liquid was not filled into the air pipe. Secondly, please check if the sealing O-ringson the atomizer tube and atomizer head are both intact and in good condition.If the e-juice is leaking from the atomizer base, please check if the sealing o-ringson the atomizer base is intact and in good condition and make sure the liquid level is between 10%-90%. Also you must make sure all parts of the atomizer are assembled tightly.
Read More >
1 2 next
Chat Online 编辑模式下无法使用
Chat Online inputting...